Orders
I just placed an order, when can I expect the package?
First of all, thank you for your order! Delivery time depends on the availability of the product. If the product is in stock, your order will be processed within 1-2 business days. See our shipping policy for estimated duration for different countries after shipment.
In case of unexpected delays, you will be notified. As soon as your order has been processed, you will receive an email with a track & trace code.
With a preorder, all orders are processed as soon as the products arrive.
What does a backorder mean?
Some products are not currently held in stock but can usually be ordered from our suppliers at short notice. This allows us to offer a wider range of products at competitive prices.
We aim to ship backorders within 2 weeks after your order has been placed. For estimated delivery times after shipment, please refer to our Shipping Policy.
In the unlikely event that a product is no longer available from our supplier, we will notify you as soon as possible and refund any amount paid. For more information regarding backorders, see further down this page.
I ordered a product that is in stock and a product that is a backorder, will I now receive two packages?
No, by default all products are bundled into one order. Would you like to receive an in-stock item sooner? We recommend placing separate orders for in-stock and backorder items. Please note that additional shipping costs may apply, depending on your delivery location and order value.
What about an order for a product in stock and a preorder?
If your order contains both in-stock and preorder items, we will ship everything together in one shipment. This means that any in-stock products will be held until the last preorder item in your order has arrived at our warehouse.
Would you like to receive an in-stock item sooner? We recommend placing separate orders for in-stock and preorder items. Please note that additional shipping costs may apply, depending on your delivery location and order value.
What payment options are available?
For product in stock and backorders: Ideal, creditcard, PayPal, Klarna, Apple Pay, Google Pay and Shop Pay.
For preorders: Ideal, creditcard, PayPal
Cancellation & Returns
Can I cancel an order?
As soon as your order has not yet been processed, you can cancel it by using
this form.Please mention your order number. Another way to cancel is go into your account and then orders (only available within 24 hours of your order). For more information, see:
Cancellation Policy
Can I cancel a preorder?
For more information, see:
Cancellation Policy. Use
this form, please mention your order number. Another way to cancel is go into your account and then orders. (only available within 24 hours of your order)
UU Points
What are UU Points?
With every order you place on AniMuchuu you will receive UU Points. You will receive 3 UU Points for every euro you spend in the store. You can use these UU Points to get discount on your next order. Please note: when ordering a backorder or a preorder, you will only receive the UU Points once this order is processed. The UU Points are account-bound and non-transferable.
How long are UU Points valid?
UU Points do not have an expiry date.
Can I also use the UU Points for a discount on pre-orders?
With every preorder you automatically receive a 5% discount, so it is not possible to use UU Points.
Where can I see how many UU Points I have?
On the home page you can click on the button with 'UU Points' at the bottom left. Here you can see how many UU Points you have now and how this is built up. Here you will also find any discounts that you have previously purchased, but have not yet used.
Do you have any unanswered questions? Please feel free to contact us at
info@animuchuu.nl . You will receive an answer as soon as possible.
Additional information about backorders
A backorder means an item is currently not physically in stock at our warehouse but may still be available to order from our supplier.
After you place a backorder, we will check availability with our supplier and aim to add the item to our next supplier order. In most cases, this is done within 48 hours of placing your order.
Supplier availability and refunds
Although a product may be listed as available for backorder, supplier stock can change quickly. If the item turns out to be unavailable from our supplier, we will contact you by email within 48 hours using the email address provided with your order, furthermore we will cancel your order and make a full refund.
If you do not receive an email from us within 48 hours, this generally means that your backorder has been successfully included in our upcoming supplier order.
Estimated arrival time
Once included in a supplier order, backordered items are normally expected to arrive at our warehouse within approximately two weeks. As soon as your item has arrived and your order is ready to ship, you will receive a shipping confirmation by email.
Please note that we aim to place supplier orders every two weeks. Occasionally, a supplier order may be delayed or an item may need to be moved to the following order cycle. In these cases, the total time before the item arrives at our warehouse can be up to 3–4 weeks.
Backorder timeframes are estimates and may be affected by supplier availability, processing times, international shipping, and other circumstances outside our control. If there are any significant changes or unexpected delays, we will contact you as soon as possible.
