Contact
Do you have any questions or comments? Do you want to file a complaint? Please let us know via the form below. We will respond as soon as possible.
Product Request
AniMuchuu was only recently founded. Currently, new products are being added to the website every day. Would you like to see merchandise added from your favorite anime, or even your favorite character? Let us know and we will try to take this into account when placing new products! This does not guarantee that the products will actually be added to the website, but we will certainly take all suggestions into account!
Fill out the form below, as general or as detailed as you like, and who knows, you might soon be able to buy your favorite merchandise at AniMuchuu!
File a complaint
It is of course annoying if you have a complaint about our products and/or services. We would like to help you further and offer a desired solution. You can also use the form below for this.
After receiving your complaint, you will receive a confirmation from us. We will review the complaint as soon as possible and try to resolve the complaint to everyone's satisfaction, but no later than within 14 days. However, if it takes more time to process your complaint, we will inform you of this.
If you do not appreciate this, you can always contact the mediation department of Stichting Webshop Keurmerk, to which we are affiliated. They will then mediate https://www.keurmerk.info/nl/consumenten/klacht/
As of 15 February 2016, consumers in the EU can also file complaints via the European Commission's ODR platform. This ODR platform can be found at ( http://ec.europa.eu/odr .) If the complaint is not yet being processed elsewhere, you are free to file the complaint via the European Union platform.