Preorder information

What is a preorder?

A preorder is a product that has not been released yet but has already been announced or is currently in development by the manufacturer. The manufacturer provides an estimated release date. Please note that this date is indicative: a product may be released earlier, but it can also be delayed.

AniMuchuu has no control over changes to the release date. If the manufacturer changes the estimated release date, we will inform you as soon as possible via the email address provided with your order.

By placing a preorder with AniMuchuu, you reserve the product before its official release. Once the product arrives at our warehouse, we will prepare your order for shipment as soon as possible.

During development, the manufacturer may still make changes to colours, accessories, packaging, or other details. Product images are therefore indicative and may differ from the final product.

We do our best to keep the information on our website as accurate and up to date as possible. However, in exceptional cases, a product may still appear to be available for preorder while it can no longer be ordered from our supplier. If this happens, we will inform you by email as soon as possible, cancel your preorder, and fully refund any amount paid.

All preorders automatically receive a 5% preorder discount. This discount is applied automatically in your shopping cart.

What is the Early Bird Bonus?

Some preorders include an Early Bird Bonus. If you place your preorder before the stated deadline, you will receive an additional discount on top of the standard 5% preorder discount.

Whether an Early Bird Bonus applies, and the date until which it is available, will be clearly stated on the product page. If you order after the deadline, only the additional Early Bird discount will no longer apply; the standard 5% preorder discount will still be applied.

How do I pay for a preorder?

You pay the full amount upfront when placing an pre-order. The options for payment are: Ideal | Wero, PayPal and Creditcard.

Until when can I place a preorder?

Some preorders have an order deadline. You can place your preorder up to and including the date stated on the product page.

If a preorder does not have a listed deadline, you can place an order as long as the product remains available from our supplier and has not yet been released. Supplier availability may change at any time.

We order preorders from our suppliers. As a result, a product may become available later than expected or, in exceptional cases, may no longer be available. If we are unable to fulfil your preorder, we will inform you as soon as possible and refund any amount paid.

I placed a preorder, but the product is now sold out. Is my order still valid?

If you placed your preorder before the product was marked as unavailable, we will generally have already submitted your order to our supplier and reserved your item.

A product may become unavailable once the supplier has reached its maximum preorder allocation. This means that new customers can no longer place a preorder, but it does not affect preorders that were placed earlier and confirmed by us.

You do not need to take any action. As long as you have not received an email from us stating otherwise, your preorder remains confirmed. Please note that the manufacturer may still change the estimated release date. If this happens, we will inform you as soon as possible.

In very rare cases, the manufacturer may decide to cancel the figure entirely or be unable to supply it. If this happens, we will notify you by email as soon as possible and issue a full refund for any amount paid.

Can I add products to my order after placing a preorder?

Yes, this is possible. If you have already placed a preorder and would like to add another (pre-order) item without paying shipping costs again, please do not place a new order straight away. Contact us first at info@animuchuu.nl.

In your email, please tell us which item you would like to add. A link to the product page or the EAN code is preferred. We will then check whether we can combine the item with your existing preorder and send you further instructions.

Please note: if the item you add has a later release date than the items in your original preorder, your entire order will be shipped only once all items are available. If you would like items with different release dates to be shipped separately, please place separate orders.

Can I cancel the preorder?

We generally process preorders with our supplier within a few days of the order being placed. If you would like to change or cancel your order, please contact us as soon as possible so we can see what is possible