Cancellation policy

Made a mistake while placing your order, or changed your mind? No problem. Below you can find our cancellation policy for in-stock products, backorders, and preorders.

Products in Stock

You can cancel an in-stock order free of charge as long as it has not yet been processed for shipment. Once you have received a Track & Trace email, your order has been prepared or handed over for delivery and can no longer be cancelled through our customer service.

Backorder

Backorder products are not currently held in stock but are ordered from our supplier after you place an order with us. We generally process backorders with our supplier as soon as possible.

If you would like to change or cancel a backorder, please contact us as soon as possible.

Preorders

A preorder is a product that has not yet been released and is expected to become available in the future. We generally process preorders with our supplier within a few days of your order being placed.

If you would like to change or cancel a preorder, please contact us as soon as possible.

To request a cancellation, please send an email to returns@animuchuu.nl with your order number and the products you wish to cancel. Another way to cancel (a part of) your order is by going into your account and then go into orders. Here you will find a button to request a cancel of the order (only visible for 24 hours after your order).

We do our best to keep product availability on our website as accurate and up to date as possible. However, in exceptional cases, a product may still be listed as available while it can no longer be ordered from our supplier.

If this happens, we will inform you by email as soon as possible, cancel the affected order or item, and fully refund any amount paid.